r888's Privacy Policy
r888 takes your personal information seriously. This policy explains in detail what data we collect, how we use it, and the steps we take to protect your privacy.
Introduction & Applicability
1. Introduction
This privacy policy ("Policy") is issued by the r888 platform ("r888", "we", "us"). When you use r888's website, mobile version, or any related services, your personal information may be shared with us. The purpose of this policy is to give you a fully transparent understanding of how that information is collected, used, stored, and protected.
By using our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please stop using our services.
2. Applicability
This policy applies to all registered and unregistered users of r888. It takes effect in any of the following situations:
- When creating an account and registering
- When carrying out deposit or withdrawal transactions
- When participating in games or sports betting activities
- When contacting our customer support team
- When information is automatically collected while browsing the website
What Information We Collect
3. Personally Identifiable Information
To open and manage an account on r888, we may collect the following information:
- Full name
- Date of birth (for age verification — only those aged 21 or above may register)
- Mobile phone number
- Email address
- National ID card or equivalent government-issued ID details (during KYC verification)
- Payment method details — bKash, Nagad, or Rocket account number
The ID details mentioned above are collected solely for the purpose of identity verification and fraud prevention.
4. Automatically Collected Information
When you use r888, our system automatically collects the following technical information:
- IP address and device identification details
- Browser type and version
- Operating system information
- Cookies and session identifiers
- Time and date of your site visits
- Browsing and gaming activity logs
- Referral source (where you came from before reaching our site)
This information is used to maintain site functionality, monitor security, and improve the user experience.
5. Information from Support & Communications
When you contact us via r888's live chat or email, the content of that conversation may be recorded. These records help improve customer service quality and assist in resolving disputes.
Purpose of Data Use
6. Use of Collected Information
r888 uses collected information for the following purposes:
- To create and manage accounts and verify identity
- To process financial transactions (deposits and withdrawals)
- To prevent fraud, money laundering, and other illegal activities under applicable laws and regulations
- To ensure responsible gaming by verifying user age (21+)
- To inform users about relevant promotions, bonuses, or offers
- To provide customer support and resolve technical issues
- To analyse and improve website performance
- To meet legal obligations and follow regulatory authority directives
7. Marketing & Communications
With your consent, r888 may share promotional messages, bonus updates, or service-related information with you. You can stop such communications at any time — simply email our support team.
Requests to opt out of marketing communications may take a few business days to take effect. Essential messages related to transactions or security cannot be stopped.
Sharing Data with Third Parties
8. Data Disclosure Policy
r888 never sells your personal information to third parties. Information may be shared in the following limited circumstances:
- Payment processors: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to complete transactions.
- Service providers: With selected partners who manage IT infrastructure, security verification, and fraud prevention services, all of whom are bound by strict confidentiality agreements.
- Legal obligations: In response to lawful orders from competent courts, investigating authorities, or regulatory bodies.
- Business changes: In the event of a merger, acquisition, or asset transfer involving r888, though in such cases the new entity will also be bound by this policy.
Your information is not shared with any third party outside the circumstances described above.
9. International Data Transfers
Our servers and service infrastructure may be located in various countries. Even if your data is processed or stored outside Bangladesh, r888 ensures that the standard of data protection remains equivalent and your rights are preserved.
Cookies & Tracking Technologies
10. Use of Cookies
Cookies are small text files stored in your browser. r888 uses cookies for the following purposes:
- Essential cookies: To maintain the core functionality of the site — such as keeping you logged in.
- Performance cookies: To analyse site usage and improve the experience.
- Functionality cookies: To remember your preferences and settings.
Cookies can be controlled or deleted through your browser settings. However, disabling certain essential cookies may limit some features of the site.
11. SSL Encryption & Security
r888 uses industry-standard SSL encryption to protect your information. This ensures that data exchanged between you and our servers remains unreadable to third parties.
We follow these security practices:
- Encryption of data during transfer and storage
- Limited and controlled employee access
- Regular security audits and monitoring
- Automatic detection of suspicious activity
- Firewall and intrusion detection systems
While we are committed to ensuring the highest level of security, no digital system is completely secure. It is therefore your responsibility to keep your account password confidential.
Data Retention & Your Rights
12. Data Retention Period
r888 retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- Complete information is retained for as long as the account remains active.
- Even after an account is closed or deactivated, transaction records are retained for a specific period as required by legal obligations.
- Information may be kept for longer if needed for fraud prevention or dispute resolution.
After the designated period, information is securely deleted or anonymised.
13. Your Data Rights
As a user of r888, you have the following rights:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete information.
- Right to erasure: You may request deletion of information beyond what is required by legal obligations.
- Right to restrict processing: In certain circumstances, you may ask us to limit the use of your information.
- Right to object: You may object to the use of your information for marketing purposes.
- Right to data portability: You may request a copy of your information in a machine-readable format.
To exercise any of these rights, please contact our support team. Upon receiving your request, we will respond as quickly as possible following proper verification.
Protection of Minors & Special Category Data
14. Data of Minors
r888's services are strictly for those aged 21 and above. We do not intentionally collect any information from minors. Age is verified at the time of registration, and if an account holder is found to be under 21, that account will be closed immediately and the associated information will be deleted.
If you are aware that a minor is using our platform, please notify our support team immediately.
15. Protection of Sensitive Information
r888 does not and will never collect sensitive category data — such as religious beliefs, political opinions, ethnicity, health information, or sexual orientation.
Payment-related information (bKash, Nagad, Rocket account details) is stored and processed to the highest security standards, and full card or account numbers are not retained in our system after a transaction is completed.
Policy Updates & Contact
16. Privacy Policy Updates
r888 may revise this privacy policy from time to time. For significant changes, we will notify registered users by email and publish the update on the website. The "Last Updated" date will be shown at the top of the policy.
If you continue using r888 after an updated policy is published, this will be considered your acceptance of the new policy. We therefore recommend checking this page regularly.
17. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:
- 24/7 Live Chat: Get instant support directly via live chat on the r888 website.
- Email: [email protected]
Our support team provides service in both Bengali and English, 7 days a week, 24 hours a day.
Have more questions?
Our support team is always here for you — chat with us via live chat or send an email: [email protected]